Repair, Return, Refund, & Warranty Policies

 

revised 11/3/2021

 

In-Shop Repairs Policy
Parts Return Policy
Refunds Policy
Warranty Policies

In-Shop Repairs Policy

In shop diagnostic fee of $49.00 is due at the time of drop off. This is a non-refundable fee, however if opted to repair the unit, it will go towards the repair cost.

All items NOT approved for repair, must be picked up within 10 days of closure of work order. All items left after the deadline will be disposed of in accordance with state and local law. **

All items repaired must be picked up and paid in full within 30 days of completion. If left over 30 days after completion or repair, the item will be sold for repair cost.

Parts Return Policy

All Special Order part sales are final and non-returnable.

All electronic parts are non-returnable.**

All parts a customer would like returned, must be verified as new and uninstalled. Parts that have been installed are non-returnable.
Only in stock parts that are not installed can be returned; 30 day return for unopened/unused parts.

Refunds Policy

Bell’s Appliance Service, Inc., (Bell’s), shall refund customers under the following conditions: 

  • When Bell’s technician misdiagnoses the customer’s product causing the customer to spend money unnecessarily.* 
  • If Bell’s has collected 50% deposit or greater for repairs and parts were delayed more than 21 days. Upon the customer’s request to decline service, Bell’s shall refund the deposit paid minus the trip charge. 

o No refund shall be issued until parts delivered to the service location are recovered. 

  • If Bell’s has collected 50% deposit or greater for repair and customer later declines to repair at no delay of Bell’s. Customers shall receive a refund of the deposit minus our trip charge, shipping charges, and restocking fees. 

o No refund shall be issued until parts delivered to the service location are recovered. 

  • Bell’s technician or dispatcher failed to quote repair, trip charge, or other charges before collecting monies from customers. Customers shall receive a refund of all monies collected, minus the portion quoted. 

If a customer produces a receipt showing the unit is under a valid manufactured warranty after repairs are completed, no refund shall be issued. This is considered insurance fraud.

Warranty Policies

  • Bell’s Appliance service, Inc. must have a dispatch directly from the manufacturer in order to service the appliance. Information on dispatch must be verified with the customer when scheduling. 

o **Exceptions to this policy are Frigidaire/Electrolux and Eastern Marketing. They do not require the company to have a dispatch to file warranty claims. Proof of purchase is still needed. 

  • Bell’s Appliance Service, Inc. must have proof of purchase (original purchase receipt with matching model number or closing documents for new construction only) for all warranty requests assigned to them. With no regard if it came directly from the manufacturer. In addition to residential clients, commercial clients must call in their own claims as well as provide proof of purchase. If proof of purchase is not provided or is invalid by the scheduled appointment date, the appointment will be cancelled. If a customer would like to keep their appointment, they will be treated as a residential job. Any proof of purchase that is provided after service is complete shall adhere to the current refund policy. 

o For Whirlpool Corporation dispatches, if the customer cannot produce their receipt, then the goods issue date found in entitlement on servicebench can be used as the date of purchase. 

This date will be before the purchase date and the customer will lose a portion of the warranty period when this date is used. Therefore, it is imperative that the customer provides a valid receipt to avoid this loss. 

  • Clients requesting repairs that have been issued a valid concession number from the manufacturer (General Electric, Whirlpool, Frigidaire) are not required to provide proof of purchase. 

Sub-Zero/Wolf customers do not need to provide POP, all we need is the model and serial number to look up the warranty information on Service Central.